Meet Amy Hill, downtown Morganton's new parking officer

On her daily route, which on foot is about 5 miles long, Morganton’s newest Parking Enforcement Officer Amy Hill has become a friendly face for residents and business owners alike.

Hill joined the City of Morganton in October 2025, when the city adopted T2 Systems, a new parking management system that aims to make ticketing and record-keeping more efficient. Hill has been a part of the Morganton community for much longer, as a resident since 1992.

She previously worked at an air filter company before joining the city. After a month of training, Hill has been riding around in her parking enforcement cart and using the new T2 Systems device to handle ticketing.

Hill normally gets out at around 9:30 or 10 a.m., and makes her first sweep of the three-hour parking spaces, then she completes her second sweep when they expire around 1 p.m. She keeps a steady eye on the 10-minute parking spaces downtown because she often sees people exceeding their time limits there.

Normally, Hill is out and about every Monday through Friday, but there are exceptions when it comes to severe weather. Support Services Supervisor Kyle Bradshaw said that when it comes to winter weather, the city tries to be more understanding with ticketing.

Currently, Hill said she has seen more issues with handicap parking violations, which can cause hefty $100 fines. So far, Hill said her experience with business owners and community members has been positive.

“The business owners and the people that work in the businesses, they’ve been very nice,” Hill said.

Before Hill came on board, the city had been without a full-time parking enforcement officer for over a year as the former officer was working part-time and then got promoted to work in the records division. For six months, when the city was looking for new software, nobody was consistently conducting parking enforcement, Bradshaw said.

Bradshaw, who is Hill’s supervisor, had nothing but praise for her work in the role so far.

“She’s doing an excellent job, she’s been a great asset to bringing the new parking software online, and getting the new system set up,” Bradshaw said. “She’s learned the system very quickly, she’s great with the public. She’s been great with the downtown business owners, getting to know them, and learning the way things flow downtown.”

“She’s done a great job with that. We’re really glad to have her,” Bradshaw said.